Returns & Exchanges
At ALPAKA, we stand by the quality of our gear and offer a 21-day window for returns or exchanges on all items in original condition. We want to ensure you are completely satisfied with your purchase and find the perfect carry solution for your lifestyle.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags, accessories, and protective bags are included to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided by our system to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our warehouse team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing